Login FAQ

 

I would like to know if my browser is supported, what Internet Browsers does this site not support?

I forgot the username I setup for Randstad Self Service, how can I log into the system?

I have forgotten my password, how can I receive a password to log in?

How can I create a Username in order for me to log into Randstad Self Service?

How can I Change my Password, once I have logged in?

How do I change my password help question and answer?

I am able to login, but keep receiving the Processing image on the right of my screen.

How can I restore my browser defaults

What are cookies? And are they dangerous to my Computer?

How do I Enable Cookies?

I do not want to change my current browser settings, so how can I make Randstad Self Service a Trusted Site?

I have Google Toolbar and once I am logged in, I cannot navigate through the site.

How do I disable Pop-Up Blockers?

If I do not want to change my IE browser settings, can I use a different Browser to access Randstad Self Service sites?

 

 

I would like to know if my browser is supported, what Internet Browsers does this site not ?

We do not fully support Firefox 1.0. Mozilla 1.7, Safari 1.2 or Netscape 7, while these sites may function properly, there is no guarantee.  We do however currently support Microsoft Internet Explorer (IE) 4 & above, Netscape Communicator 4.7x on Windows NT, 98, and 95. On Windows 2000 the Internet browsers supported are Microsoft IE 5 & above and Netscape Communicator 4.7x. For Mac OS 7.5 & above Microsoft IE 5.  On Mac OS 7.6.1 & above (8,9 & X) the Internet browser supported is Netscape Communicator 4.72.

I forgot the username I setup for Randstad Self Service, how can I log into the system?

 

1. Click on link below Username

 

 

2. Enter your Primary email address and your userid will be mailed to only your Primary email account.

 

 

I have forgotten my password, how can I receive a password to log in?

 

1. Click on link below password field.

 

 

2. Enter User ID that you normally use to log into the system.

 

 

 

How can I create a Username in order for me to log into Randstad Self Service?

 

1.      Click on Link

 

 

 

 

2.      Fill out all fields appropriately.

3.      Once all fields are validated, click on Proceed to next Step.

4.      You will then be taken to ePay consent page where you must select the method to which you receive your pay advice.

 

5.      Press Submit

6.      6. Press OK and you will be taken to the login page.

 

 

Is it possible to change my ePay choice later?

  1. Sign on to Self Service at https://www.selfservice.us.randstad.com
  2. Click on “Employee Self Service”
  3. Click on “Payroll Information”

  1. Click on “Direct Deposit Information”

 

  1. Click on the “Pay Statement Print Option” hyperlink
  2. Make your selection and Click on “Save”.
  3. If you choose to receive a paper copy printed by the corporate office it will be mailed to your home address. And you can verify the correct Home Address using Personal Information pages.

 

How can I Change my Password, once I have logged in?

 

  1. Click on Update Your User Profile Link on the Homepage

 

  1. Click Change Password Link on Next Page
  2. Enter Current Password
  3. Enter New Password.

* Contain 6 or more characters (max 32).

* Contain at least two numbers.

* Not equal your User ID.

  1. Press OK

 

 

How do I change my password help question and answer?

 

  1. Click on Link Change or Setup Forgotten Password Help
  2. Select Question from Drop Down Lists

 

3. Enter Response to the selected question.

 

I am able to login, but keep receiving the Processing image on the right of my screen.

The user is able to login to the system, but cannot navigate through the site and/or continues to get the Image and a Java error is displayed at the bottom of the page.

 

Possible reasons for this matter: SSL must be enabled, Java scripting must be enabled and your browser must accept cookies.

 

Note: After all settings are changed to your browser Exit and restart the browser to allow the changes to take effect.

 

 

How can I restore my browser defaults

  1. Open a Browser
  2. Go to Tools, Internet Options

  1. On the Advanced Tab press Restore Defaults

  1. Then Click Apply and Ok to store and close the window.
  2. Exit out of current browser and Open New browser session.
  3. Try logging into the system again.

 

 

 

I am able to get to other sites on the Internet, but when I try Randstad self service I receive the page cannot be displayed.  I cannot render any sites with HTTPS?

 

Secure Sockets Layer (SSL) is a protocol designed to enable secure communications on an insecure network such as the Internet. SSL provides encryption and integrity of communications along with strong authentication using digital certificates.

 

How do I Enable SSL?

 

 

Internet Explorer 4.0+

 

  1. Click on the View option at the top of your screen
  2. Then click Internet Options
  3. Select the Advanced tab
  4. Locate the "Security" section
  5. Check on "Use SSL 2.0" and "Use SSL 3"
  6. Then click OK twice

 

Internet Explorer 5.0+

  1. Click on the Tools option at the top of your screen
  2. Then click Internet Options
  3. Select the Advanced tab
  4. Locate the "Security" section
  5. Check on "Use SSL 2.0" and "Use SSL 3"
  6. Then click OK twice

 

What are cookies? And are they dangerous to my Computer?

Cookies are pieces of information generated by a Web server and stored in the user's computer.  No. A cookie is a simple piece of text. It is not a program, or a plug-in. It cannot be used as a virus, and it cannot access your hard drive. Your browser (not a programmer) can save cookie values to your hard disk if it needs to, but that is the limit of the effect on your system.

 

How do I Enable Cookies?

 

Internet Explorer 4.0+

 

  1. Click on the View option at the top of your screen
  2. Then click Internet Options
  3. Select the Advanced tab
  4. Locate the "Cookies" options in the "Security" section
  5. Change the radio button options to "Always accept cookies"
  6. Then click OK

 

Internet Explorer 5.0+

 

  1. Click on the Tools at the top of your screen
  2. Then click Internet Options
  3. Select the Security tab
  4. Then click Custom Level
  5. Scroll down to the "Cookies" section and select "Enable" for each of the "Allow cookies" options
  6. Then click OK and then OK

 

Internet Explorer 6.0+

 

  1. Click on the Tools at the top of your screen
  2. Then click Internet Options
  3. Select the Privacy tab
  4. Adjust the sliding bar setting to Medium

  1. Then click OK

 

 

 

 

 

I am receiving the message that I must enable Java Scripting, how do I enable Java scripting?

 

Internet Explorer 4.0

 

  1. Click on the View option at the top of your screen
  2. Then click Internet Options
  3. Select the Security
  4. Click Custom and then Settings
  5. Scroll to the "Active scripting" section of the list
  6. Click Enable
  7. Then click OK
  8. Close and restart your browser

 

Internet Explorer 5.0+

 

  1. From the Tools menu, choose Internet Options
  2. Click the Security tab
  3. Click Custom Level
  4. Scroll to the "Active scripting" section of the list
  5. Click Enable
  6. Then click OK
  7. Close and restart your browser

 

Internet Explorer 6.0+

 

  1. From the Tools menu, choose Internet Options
  2. Click the Security tab
  3. Click Custom Level

 

  1. Scroll to "Scripting" section of the list

  1. Click in radio button to Enable Scripting settings.
  2. Then click OK
  3. Close and restart your browser

 

I do not want to change my current browser settings, so how can I make Randstad Self Service a Trusted Site?

 

1.      Open your Browser and Navigate to Tools> Internet Options

 

 

2.      Go to the Security Tab and highlight (click on) Trusted sites, then depress the Default Level button and Low Security should appear.

 

 

3.       Click on Sites:

4.      And Add https://www.selfservice.us.randstad.com and https://careers.us.randstad.com

 

5.       Press the OK button to return to the previous window.

 

6.       Then Click on Apply and OK to store your new settings and close the window.

 

7.       Close the current Browser and open a new browser session.

8.      Try logging in again http://www.selfservice.us.randstad.com

 

I have Google Toolbar and once I am logged in, I cannot navigate through the site.

In the current browser session, you must disable the Google toolbar. Navigate to View and uncheck Google Toolbar.  Now return to the login page, login and you should be able to navigate through the site from the homepage successfully.

 

How do I disable Pop-Up Blockers?

 

If you have separately installed Pop-up Blockers, i.e. Yahoo, Google, etc., try disabling this setup and logging into the system again.

 

Yahoo Toolbar

 

Uncheck the Enable Pop-Up Blocker Item

 

Google

 

Press Blocking Popup push button.

 

Be sure to close the current Browser and Open a New session.

 

If I do not want to change my IE browser settings, can I use a different Browser to access Randstad Self Service sites?

Yes, try downloading a New Browser system, while we do not fully support all browser systems, we have tested several and we would suggest Fire Fox 1.0; this will prove that some settings on your current Internet Explorer Software are incorrect.

 

  1. Navigate to http://www.mozilla.org/
  2. Click on Free Download and follow directions to download this new browser.
  3. After the Application is downloaded the FireFox 1.0 Setup screen will appear

  1. After the Browser is downloaded successfully, Open a Mozilla Browser session and type in http://www.selfservice.us.randstad.com into the Address Bar.
  2. Log in and navigate through the site successfully.

 

If you still have problems at this point contact SSC Call Center.